Privacy Policy

1. Data Controller

In accordance with the legal framework in Albania, the controller of your personal data is:

2. What Personal Data We Collect

We only collect the essential data required to provide you with professional dental services:

• Voluntarily Provided Data: First name, last name, phone number, email address, and your specific query or appointment request submitted via our contact form.
• Technical Data (Automated): IP address, browser type, operating system, and anonymous navigation data to enhance your browsing experience.

3. Purpose of Processing Personal Data

Your personal data is processed solely for legitimate purposes, including:

• Confirming and managing your dental appointments and reservations.
• Responding to your inquiries or requests submitted online.
• Ensuring website security and improving overall user experience.
• Fulfilling statutory legal and administrative obligations under applicable law.

4. Legal Basis for Processing

The processing of personal data is grounded in:

• Your Voluntary Consent: Provided when filling out the contact or appointment request form.
• Pre-contractual Measures: Necessary for preparing the requested medical/dental service.
• Legal Obligations: Compliance with Albanian Law No. 9887, dated 10.03.2008 "On the Protection of Personal Data" (as amended).

5. Data Security and Retention

We implement advanced technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration:

• All communications across the website are encrypted using the secure SSL (HTTPS) protocol.
• Personal data is retained only for the period necessary to fulfill the specific purposes for which it was collected.

6. Data Sharing with Third Parties

Cenaj Dental does not sell, rent, or transfer your personal data to third parties for marketing purposes under any circumstances.

Data may only be disclosed in exceptional situations where required by law or requested by competent state/judicial authorities in Albania.

7. Your Rights

Under Law No. 9887, as a data subject, you hold the following rights:

• Right to Access: Request confirmation and details regarding the data processed about you.
• Right to Rectification: Request correction or updates to inaccurate personal data.
• Right to Erasure: Request the deletion of your personal data ("Right to be Forgotten").
• Right to Complain: File a complaint with the Information and Data Protection Commissioner (www.idp.al).

8. Cookie Policy

Our website utilizes minimal technical cookies essential for proper website functionality. You can disable cookies through your browser settings, though it may impact certain website features.

9. Contact Information

For any questions or requests regarding the exercise of your data protection rights, please contact us at: